FAQ
Answers to common questions about selecting and ordering DECHUAN components.
How do I confirm compatibility?
Send the machine brand, model, laser power, connector or interface, dimensions and photos of the existing part where possible.
Where do I choose a product variant?
Available models are shown on the product page. Select a model before adding a variable product to the cart.
How are shipping cost and transit time confirmed?
They depend on the product, quantity and destination. Contact us with the delivery country or region for confirmation.
What should I do if a package arrives damaged?
Keep the packaging, photograph the package and product, and send the order and tracking details through the contact page.
Can I request a product that is not listed?
Yes. Submit the specification and application through the contact page so availability can be checked.